RETURNS & EXCHANGES
- Non-Plant Merchandise
- Original receipt of purchase required for full refund
- May be returned or exchanged within 60 days of purchase, within the retail season it was purchased
- Must be in free of damage & in original packaging
- Items returned without a sales receipt or without its original packaging are subject to management approval and will be refunded at the lowest selling price for store credit only
- No returns or exchanges are accepted on clearance merchandise
- Damaged or defective item returns are subject to management approval and will be exchanged for a replacement item or store credit only
- Plant Merchandise
- May be returned for a refund or exchange within 24 hours of purchase
- Must be accompanied by the original sales receipt
- Must be in the original plant container, with the item's plant tag
- Must not have been planted, have been properly watered & cared for, and be in resalable condition
PLANT GUARANTEE
- Annuals, Edibles, Succulents, Roses, Buddleias, Tropicals, and Houseplants
- No guarantee on these types of plants
- Perennials
- Guaranteed for 30 days after date of purchase
- Original sales receipt is required; replacement plants will not be given if we cannot verify the item purchase
- Replacement plant or in-store credit will be given, no cash refunds
- Dead plant or recent dated photo of affected plant & plant tag are required for replacement
- Replacement plants are not guaranteed
- Perennials purchased on sale are not guaranteed
- Plants that are tagged Zone 6 or higher are not guaranteed
- Shrubs & Trees
- Guaranteed until September 1st of the year they were purchased
- Original sales receipt is required; replacement plants will not be given if we cannot verify the item purchase
- Replacement plant or in-store credit will be given, no cash refunds
- Dead plant or recent dated photo of affected plant & plant tag are required for replacement
- Replacement plants are not guaranteed
- Shrubs, & Trees purchased on sale are not guaranteed
- Plants that are tagged Zone 6 or higher are not guaranteed
GOOD TO KNOW
- Sunnypoint's Plant Guarantee does not apply to dead or damaged plants under the following conditions:
- Lack of proper horticultural care (watering, fertilizing, etc.)
- Animal browsing or insect damage
- Weather related issues (drought, fost, floods, etc.)
- Perennials, Shrubs & Trees planted in containers
- Over-wintered plants; our guarantee is for same season purchases only
If you are experiencing any issues with your plant purchase, please contact us as soon as possible so we work with you to help diagnose and resolve the problem!
